F.A.Q Questions
We are running as usual, but shipping delays may apply. We unfortunately can't to anything to prevent the delays our orders will face as the restrictions are applied by the local governments. Either way, YOU WILL RECEIVE YOUR ORDER! We hope you can understand the situation. Keep safe! We will get through this phase.
You can simply email us at info@footpets.net where our customer service team will be happy to help you with whatever you need! or go to our contact section
Any personal information given to footpets.net will be protected. Your information will not be disclosed to any third parties. footpets.net server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. In order to protect customers to the fullest extent, footpets.net does not store your credit card information at any time. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption
Payments
You place orders via our web shop very easy. In our shop you place 24 hours a day, 7 days a week your orders. Just choose the product you would like to have. Choose product type and click add to basket follow the easy steps to checkout page. Here you will need to fill in your shipping address.
We accept all major credit cards (VISA, Mastercard, AMEX).
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Shipping and Customs
All orders are handled and shipped out from our warehouse in Miami. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Sunday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
We accept all major credit cards (VISA, Mastercard, AMEX).
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take 3 - 5 business days for delivery (depending on location).
Returns
If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Why you and your best furry friend will love us?
Our nutritious chewable treats help maintain their muscular functions of dogs.
In addition, steak is a natural source of protein and amino acids that ultimately benefit their brains, muscles, fur, and skin of dogs. For dogs with allergies and sensitive skins, we recommend the natural stick ideal forehewing, which are gluten free, grain free, additives free, preservative free and artificial Chemical free.
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Free Shipping & Return
Free shipping on all orders over $59.
Money back guarantee
100% money back guarantee
Online Support 24/7
For the best customer service
On Any Purchase
location
- 20340 NE 15th Ct Miami, Fl 33179 Warehouse 157
- info@footpets.net
